General Information:
About Us
Services & Information:

CORPORATE SERVICES UNIT (CSU)

About Us

The Corporate services division serves as the backbone of the Ministry providing the means in support of what divisions require for implementing their various activities. The Corporate services division is responsible for management of Human resources, financial resources (budgets and management of fixed assets), administration arrangements including logistics and occupational health and safety of the workplace, Information technology (including network, website and other advocacy), Records management as well as coordination of Corporate initiatives such as Corporate planning, annual reporting and other key planning initiatives.

In the Ministry’s 2012-2016 Corporate Plan the Corporate Services division spearheads the implementation of three of the four Key Result Areas for the Ministry as follows:

KRA 2: Our Clients/Partners: enhance clients/partners confidence by ensuring our dealings are professional, timely and accountable:

  • Objective 2.1: enhance effective dialogue/engagement with clients/partners to achieve expected outcomes,
  • Objective 2.2: Enhance mutual understanding and maintain partnership with the private and public sector,
  • Objective 2.3: develop evidence based policies aimed at improving service delivery and
KRA 3: Our Ministry Capability: Continuously improve our overall performance through service delivery by monitoring and evaluating results/achievements and creating opportunities that lead to innovative solutions:

  • Objective 3.1: continuous improvement for an efficient and effective performance/service delivery
  • Objective 3.2: apply risk Management framework to all key activities
  • Objective 3.3: Sound financial performance and Management
KRA 4: Our People: to have staff with appropriate skills, whom can be managed, valued and committed to the Ministry’s purpose:

  • Objective 4.1: strategically focussed and effective leadership and management,
  • Objective 4.2: Staff who are qualified, skilled and experienced for their role and future services challenges,
  • Objective 4.3: Develop a culture of safety, quality, innovation and high performance.

One of the tools that help us to deliver on our KRAs above is our Service Charter which highlights some of our key Values, our Service Standards and Expectations. Our core values which we aspire to follow to ensure we meet the needs of our clients include the following:

Honesty - to have staff with appropriate skills, whom can be managed, valued and committed to the Ministry’s purpose:

Impartiality - to have staff with appropriate skills, whom can be managed, valued and committed to the Ministry’s purpose:

Service & Commitment - to have staff with appropriate skills, whom can be managed, valued and committed to the Ministry’s purpose:

Respect & Empathy - to have staff with appropriate skills, whom can be managed, valued and committed to the Ministry’s purpose:

Transparency & Accountability - to have staff with appropriate skills, whom can be managed, valued and committed to the Ministry’s purpose:

Efficiency & Effectiveness - to have staff with appropriate skills, whom can be managed, valued and committed to the Ministry’s purpose:

We hope to provide the following Service standards to meet our clients expectations:

Our Approach When You Visit Our Office:
  • We will see you as soon as practically possible
  • Greet you with respect and honesty,
  • dentify ourselves (verbally or by wearing our staff IDs
  • Serve you promptly and deal with your matter professionally and impartially
  • Inform you of the duration of wait if an appointment had not been scheduled for your issue
  • Provide you with timely, accurate and clear information or help you to find it
  • Be Sensitive and respectful to your needs
  • Be Consistent with information requirements
  • Keep your enquiry confidential
  • Prepare on a timely manner payments for goods/services required/ordered by the Ministry upon receipt of goods and services
  • Refer you immediately to the appropriate agency

Gifts and Rewards:

We understand and respect at some point that you will want to express your appreciation of the work that we do through cultural gifts or similar, however, we do not encourage gifts/rewards/money or any favours from our clients/stakeholders in the execution of our duties that may constitute a bribe or a breach of any Samoa Public Service Value or working condition as stipulated under the Samoa Public Service Act 2004.


If You Telephone, You Can Expect:
  • Our staff to identify the Ministry, their name clearly and with courteously,
  • Answer the telephone within three (3) tone rings,
  • Our staff to be helpful and deal with your enquiries and telephone messages promptly,
  • Our staff to promptly transfer/refer your call to the appropriate official

If You Write, You Can Expect:
  • An email acknowledgement and provide a likely timeframe for our response within 48 hours of receiving your email,
  • To be sent a response within 48 hours.

When You Are Requested to See Us, You Can Expect:
  • To be advised in advance of your attendance with clear information as to the date, time and place of your appointment and what to bring, where necessary.

Your Rights when Standards are not met:
  • Raise your concern directly with the officer concerned;
  • Inform the Division supervisor;
  • Speak or write to the CEO of the Ministry;
  • Write a note to us and leave it in the Suggestion Box at the reception area


Need help? or Want to make a suggestion? Click here
Otherwise you may contact one of our Corporate Services staff. Click here
 

Updated: 16 June 2008