General Information:

FAIR TRADING & CODEX ALIMENTARIUS DIVISION (FTCD)
Vaega o Fefaatauaiga Talafeagai

Consumer Rights

WHAT ARE CONSUMER RIGHTS?

Consumer Rights are government regulations designed and implemented to protect the interest of consumers. An example of this is government regulations which require a business to disclose details of its products and production processes, particularly where public health or safety may be an issue.

WHY ARE CONSUMER RIGHTS SO IMPORTANT?

Consumers are entitled to rights as consumers, and these rights provide protection to consumers. The formulating of rights through government legislations, and through the formation of consumer organisations and agencies, help consumers make better choices in the market place.

CONSUMER RIGHTS


Consumer Rights Poster
There are 8 main Consumer Rights, protecting the rights of all Samoans:

1. RIGHT TO SATISFACTION OF BASIC NEEDS
Aia Tatau mo le Faamalieina o Manaoga Masani
To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

2.RIGHT TO SAFETY
Aia Tatau mo le Saogalemu
To be protected against products, production processes and services which are hazardous to health or life.

3.RIGHT TO INFORMATION
Aia Tatau mo Faamatalaga
To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.

4.RIGHT TO CHOOSE
Aia Tatau mo lau Filifiliga
To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.

5.RIGHT TO REPRESENTATION
Aia Tatau mo le Aafiaga Faa-le-Tulafono
To have consumer interests represented in the making and execution of government policy, and in the development of products and services.

6.RIGHT TO REDRESS
Aia Tatau mo le Totogi o Oloa ma Auaunaga ua le Talafeagai
To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.

7.RIGHT TO A HEALTHY ENVIRONMENT
Aia Tatau mo se Siosiomaga Mama
To live and work in an environment which is non-threatening to the well-being of present and future generations.

8.RIGHT TO CONSUMER EDUCATION
Aia Tatau mo Aoaoga Faapitoa mo Tagata Faatau
To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.


 

FURTHER INFORMATION

Should you require further information concerning Consumer Rights in Samoa, please contact:

Ministry of Commerce, Industry & Labour
Fair Trading & Codex Division
P.O. Box 862
4th Floor ACC House
Apia SAMOA

Telephone: (+685) 20441
Facsimile: (+685) 20443
Email: codex.samoa@mcil.gov.ws Or please feel free to see our  Contact Us page.

 

Updated: 15 June 2010